Customer Service

Look no further to find answers to some of our most frequently asked questions

Orders

Once you have your items in your bag in the webshop, you can then increase the quantity by entering the desired amount in the Quantity field. Once you have chosen the delivery method and clicked on the Continue button, you will be taken through to the Payment page.

In some circumstances we may be able to cancel your order, please contact us on +31 (0)20-4822510  requesting that your order is cancelled. You will receive an email confirmation if we have been successful in cancelling your order, If not please follow our returns procedures for unwanted items.

Delivery Info

Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, how much it cost and delivery options. At this time you will also be sent a confirmation by email re-stating the details for your records. This email does not however indicate that your order has been or begun to be processed or a confirmation of contract of purchase.

Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed. For UK deliveries, we will also inform you of your tracking reference number. If you have contracted for overseas deliveries, DPD will confirm that they have collected your goods for delivery to you and inform you of your tracking number. By clicking on the tracking reference link you will be taken to the courier’s website where you can see the progress of your delivery.

You can track the progress of your order using a unique tracking reference number.

You can find the unique tracking reference number on the email you will have received from us (UK deliveries) or DPD . You will also find the link to the appropriate section of the courier’s website.

Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. Our couriers will deliver until 9pm in most areas!

The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.

For further information you can also email our Customer Services team who will look into this for you.

Placing orders and Payment

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The payment pages used at Socaporiginal.co.uk are secure and you can safely enter your card details to pay for your order. We accept the following methods of payment: Mastercard, VISA, Maestro, PayPal , Klarna and others.

Please select the desired payment option and proceed to the next page where you will enter the card details. Based on the type of card you are using for payment, you may then be asked to enter further details to enhance the security of the transaction. This request of information comes direct from your card issuer and relates to a password that identifies you as the authorised user of the card. If you do not have a password set up you can do so online during the transaction.

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. Internet Fraud is Illegal and perpetrators will be prosecuted in all cases.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay later.
  • Financing.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

There are a number of reasons why we cancel an entire order. The most common reason is because the billing address details provided by the customer do not match the details that the customer’s bank has on record for them.
Please make sure that that the billing address you provide is the address that the card is registered to. Once an order has been cancelled it cannot be reactivated. Please place a new order making sure all address details are correct. For more specific details please refer to the cancellation email that we’ve sent to you.

Existing Orders

Sometimes your goods will be delivered on different dates, so first of all, check your emails from us (or if an overseas customer, DPD) to see if any of your items will be arriving separately. You will not be charged any additional postage costs.

If there is a 0 in the quantity column on your invoice this means that unfortunately we did not have the stock of the item to send to you.

If the delivery note says an item should be in your parcel but it isn’t, please use our the contact form below to get in touch with us letting us know which item(s) you believe are missing.

We do our best to ensure all of our customers enjoy a happy shopping experience with socaporiginal.co.uk however occasionally you may need to return an item. It is required that you use Socap Original Care products together with your hair extensions and that you have bought your hair care products in our online store. Please contact us at +31 (0)20-4822510 for more details.

Returns and Exchanges

If you wish to exchange an item for example because you do not have the correct color you would like to have, it is of course possible within 14 days. The condition is that the product is complete and in its original condition and factory packaging. For any loss, we may hold you liable .

If you wish to return the product without reason , it is of course possible within 14 days. The condition is that the product is complete and in its original condition and factory packaging. For any loss that arises , we may hold you liable

Contact Us

Contactdetails Socap Original

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