You can track the progress of your order using a unique tracking reference number.
You can find the unique tracking reference number on the email you will have received from us (UK deliveries) or DPD . You will also find the link to the appropriate section of the courier’s website.
Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. Our couriers will deliver until 9pm in most areas!
The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.
For further information you can also email our Customer Services team who will look into this for you.